Foxy’s Window Services — Terms & Conditions


Last Updated: September 24, 2025


Welcome to Foxy’s Window Services! These Terms & Conditions (“Terms”) govern your use of our services, website, and any agreements you enter into with us. By scheduling, requesting a quote, or otherwise engaging our services, you agree to the following terms.


1. Definitions & Scope


  • “Company,” “we,” “us,” “Foxy’s” means Foxy’s Window Services, LLC.
  • “Customer,” “you,” “client” means the person or entity who requests or receives services from Foxy’s.
  • “Services” includes any window cleaning, treatments (e.g. RainBeGone™), hard water stain removal, screen/track cleaning, or other services offered by Foxy’s.
  • “Agreement” refers to the quote, order form, service plan, or other contract between Foxy’s and the Customer.


These Terms apply to all Services provided by Foxy’s and all interactions (e.g. online, by phone) unless otherwise agreed in writing.


2. Quotes, Pricing & Payment


  • All quoted prices are estimates based on information provided (number of windows, accessibility, additional services).
  • The final invoice may vary if additional work is needed or conditions differ from those described at quote time (e.g. excessive debris, hazardous access, damage).
  • Unless otherwise specified, payment is due upon completion of service or as otherwise agreed in writing.
  • Late payments may be subject to interest or fees as permitted by applicable law.
  • All discounts, free treatments, guarantees, or perks are valid only if your account is in good standing and no undisclosed issues or damages exist.




3. Service Plans & Perks


  • If you enroll in a multi-visit service plan (e.g. biannual, quarterly, monthly), you agree to the schedule of visits and terms for that plan.
  • Perks such as RainBeGone™ treatment, 7-Day Rain Guarantee, and free hard water removal (up to 5 panes) apply only for customers on qualifying plans (e.g. quarterly, monthly) and only when services are up to date (i.e. no missed payments or canceled visits).
  • If you skip or cancel a scheduled service under a plan, Foxy’s reserves the right to revoke or prorate associated perks or discounts.




4. Service Performance & Guarantees


  • We aim to provide high-quality, streak-free, professional results using standard industry practices.
  • 7-Day Rain Guarantee (for eligible customers): If rain spots or streaking appear within 7 days of your cleaning, Foxy’s will remediate at no extra cost, provided the issue arises from conditions under our control (i.e. not new damage, new contaminants, or vandalism).
  • Hard Water Stain Removal (for eligible customers): Up to 5 panes of glass may be treated free; beyond that, additional charges may apply.
  • Our service is subject to weather, access, safety, and conditions. In cases of severe storms, wind, or hazardous conditions, we reserve the right to postpone or reschedule for safety.




5. Customer Responsibilities & Access


  • You must provide safe and lawful access to all windows to be serviced (interior or exterior).
  • Remove or protect fragile items near windows, clear obstacles or furniture as needed, and ensure gates, doors, or entry points are unlocked if access is required.
  • If interior cleaning is requested, someone needs to be present or prior arranged entry permitted.
  • Pets should be secured or kept away from work areas for safety.
  • Damage or pre-existing defects must be disclosed in advance. If damage occurs due to undisclosed conditions, you may be responsible.




6. Liability, Insurance & Limitations


  • Foxy’s carries liability insurance ($2 million).
  • We are not responsible for damage arising from fragile or deteriorated surfaces, faulty window seals, pre-existing cracks, or structural issues.
  • Our maximum liability is limited to the amount you paid for that particular service (unless otherwise required by law).
  • We are not liable for indirect, incidental, or consequential damages (e.g. lost business, aesthetic dissatisfaction beyond the scope of remedy).
  • You agree to indemnify and hold Foxy’s harmless from claims, liabilities, or costs arising from your failure to comply with these Terms or misuse of services.




7. Cancellation, Rescheduling & No-Shows


  • You may cancel or reschedule a service by notifying us at least 24 hours before the scheduled time (or as otherwise agreed).
  • Late cancellations, reschedules on short notice, or no-shows may incur a fee or forfeit of part of payment (at Foxy’s discretion).
  • Repeated cancellations or no-shows may lead to requiring prepayment for future visits or removal from plan benefits.




8. Termination & Plan Expiration


  • Either party may terminate a service plan by written notice (email or mail) per the terms of that plan agreement.
  • If termination occurs mid-plan, we reserve the right to invoice for services already rendered or prorate discounts/perks.
  • Benefits or pricing locked in under a plan may expire if you discontinue or fail to adhere to scheduled visits.




9. Dispute Resolution & Governing Law


  • These Terms are governed by the laws of the State of Illinois.
  • Any disputes arising from these Terms or Services should first be attempted to be resolved via good-faith negotiation or mediation.
  • If litigation is necessary, venue shall be in the county in which Foxy’s is located (or as required by law).




10. Miscellaneous


  • Foxy’s may update these Terms from time to time; the latest version will be posted on our website.
  • If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
  • No waiver of any term shall be effective unless in writing signed by both parties.
  • These Terms constitute the full agreement between you and Foxy’s and supersede previous oral or written agreements regarding the subject matter.